Fulltime position 30hrs per week
Compensation to be negotiated Job description: provides individualized support and case management to participants, assisting them in navigating challenges and achieving their personal and professional goals. This role involves developing tailored support plans, coordinating with various services, and ensuring comprehensive assistance for participants.
Key Responsibilities:
- Develop and implement individualized support plans for participants, addressing their specific needs and goals, and ensuring that plans are realistic and actionable.
- Provide one-on-one counseling and mentorship to participants, helping them overcome personal, social, and professional barriers.
- Coordinate with a range of support services, including mental health, housing, education, and vocational training, to provide holistic support for participants.
- Monitor and assess participant progress regularly, adjusting support plans as necessary to reflect changes in their circumstances or goals.
- Maintain comprehensive and confidential records of participant interactions, progress, and outcomes, ensuring accurate documentation and data management Offer crisis intervention and immediate support during emergency situations, providing stabilization and connecting participants with appropriate resources.
- Collaborate closely with other project staff, including counselors, social workers, and program coordinators, to ensure a unified and effective approach to participant support.
- Stay informed about best practices, emerging trends, and new developments in case management and support services to continually enhance the quality of support provided. ∙ Conduct regular follow-up meetings with participants to review their progress, address any new issues, and revise support plans as needed.
- Advocate for participants within the community and with other service providers, ensuring they receive the necessary resources and support.
- Develop and deliver workshops or training sessions on relevant topics, such as goal setting, life skills, or stress management, to enhance participants’ skills and resilience.
- Facilitate participant referrals to specialized services and resources, including financial assistance, legal aid, and health services, to address their comprehensive needs.
- Collaborate with external agencies, community organizations, and service providers to build and maintain a network of resources and support systems for participants.
- Evaluate the effectiveness of support plans and interventions, gathering feedback from participants and stakeholders to make data-driven improvements.
- Prepare and present regular reports on participant progress, case outcomes, and program effectiveness to the Program Coordinator and other project leaders.
- Provide guidance and support in navigating bureaucratic systems, such as applying for benefits, accessing services, and understanding legal rights.
- Develop individualized action plans with clear goals, timelines, and milestones, and work with participants to achieve these objectives.
- Engage in continuous professional development and training to enhance skills and knowledge related to case management and participant support.
- Implement and oversee participant support groups or peer networks to foster a sense of community and mutual support among participants.
Qualifications:
- Bachelor’s degree in social work, Psychology, or a related field.
- Minimum of 3 years of experience in case management, counseling, or a similar role.
- Strong counseling and support skills, with a demonstrated ability to provide empathetic and effective assistance. Experience working with diverse populations, including individuals from various socioeconomic backgrounds and with different needs.
Job Skills:
- Case Management: Expertise in developing and managing individualized support plans, coordinating with multiple services, and monitoring participant progress.
- Digital Literacy Skills
- Counseling: Strong counseling skills, including the ability to provide emotional support, guidance, and mentorship to participants facing various challenges.
- Crisis Intervention: Ability to respond effectively to crisis situations, providing immediate support and connecting participants with necessary resources.
- Coordination: Skills in coordinating with various service providers, agencies, and community organizations to ensure comprehensive support for participants.
- Documentation: Proficiency in maintaining detailed, accurate, and confidential records of participant interactions and case progress.
- Advocacy: Ability to advocate effectively on behalf of participants, ensuring they receive the necessary resources, support, and services.
- Communication: Excellent verbal and written communication skills, with the ability to convey information clearly and build strong relationships with participants and stakeholders.
- Problem-Solving: Strong problem-solving skills to identify barriers, develop solutions, and adjust support plans as needed.
- Professional Development: Commitment to ongoing learning and professional development to stay updated on best practices in case management and support services.
- Cultural Competency: Understanding of and sensitivity to the needs of diverse populations, ensuring that support is inclusive and respectful.
- Networking: Ability to build and maintain relationships with external agencies, community organizations, and service providers to enhance participant support.
- Workshop Facilitation: Skills in developing and leading workshops or training sessions to support participants in achieving their goals.
- Resource Navigation: Expertise in helping participants navigate complex systems, including accessing services, benefits, and legal support.
- Feedback Integration: Ability to gather and incorporate feedback from participants and stakeholders to continuously improve support services.